Terms & Conditions



It is very important that you read this page before placing an order with us so you are fully informed as to your rights and responsibilities before you make the decision to purchase from us. We know these things are boring, but we would encourage you to read it anyway. Why? Because we said so, that’s why!

Placing an order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

These Terms and Conditions and your use of our web site are governed by Spanish law and you agree to submit to the non-exclusive jurisdiction of the Spanish court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within Spain and under Spanish law. Whilst we are happy to consider requests for products and enquiries from outside Spain , we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside Spain complies with any applicable non-Spanish laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and FID for the sale of our products will only exist once an order has been accepted, processed and dispatched. This does not affect the customer's statutory rights.

Prices and availability of goods is subject to change without notice. There is a free delivery option but FID reserves the right to change this at any time.

Your right to cancel

You may normally cancel your order (once accepted by us) for any reason up to the point any of your order is printed. If you do cancel the contract within this time any payments made by you will be refunded within 30 days. All refunds are made through Bitcoin payments only.

Returns policy

If you are not entirely delighted with the products that you have chosen you may ask for an exchange or a refund provided that the products are returned complete, in perfect condition and unused. However as these are custom products made up with your details and therefore cannot be re-sold if returned we are under no obligation to issue a refund and will always do so at our own discretion. Always contact us before you return any goods as approval must be sought to obtain your requested exchange or refund.

Please take extra care to check all products within the 14 day return period as no items will be accepted back outside of this period.

Making returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. A 5 Euro (or equivalent) charge will be deducted from your refund to cover our outward postage and packing for every item returned.

To return any item to us, pack the items securely, include details of your name, address and Order ID and send it back to:

Offex Department 31,
PO Box 348,
Gatwick Airport,
RH6 OWY

or

Offex Code 29,
The Post Shop,
Las Ventas 13,
Avda de Tivoli,
Arroyo de la Miel, Malaga,
29631, Spain

When returning items you are strongly recommended to use a secure and recorded delivery method using a plastic tamper proof mailing envelope. We cannot accept responsibility for parcels lost in transit. We are only committed to refund or provide an exchange where the item returned is faulty, any other issue requires approval as explained above.

Our guarantee to you

All dates quoted for free delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

You will normally receive compensation from us when you experience delays with our fast delivery service assuming you are not responsible for those delays and that you were not warned about possible delays before your payment was received and accepted.

Delivery

All orders are usually despatched within 24 hours of our receipt of your order in Spain. We will make every effort to inform you of production delays. Production delays beyond 3 days will normally be subject to compensation of our choosing. Delivery times estimates and guarantees can be viewed from our Delivery Calculator.

Conformity of goods

A description of the goods is set out on our website. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there may be some minor variations to the description and/or specification of the goods which arise by virtue of changes in the manufacturing process or consumables supplied to us to aid in the manufacturing process.

Disclaimer and limitations of liability

The terms "our" and "us" in this section refer to the trading name FID. Registered under the domain fakeidentification.co.uk.

By placing your order, you signify that you have both read and understood all the below terms and conditions set out in this section.

All of our cards are novelty products, intended to be sold as novelty cards for novelty purposes with no official or government status.

None of our cards are official, or copies, or attempts to pass off any existing cards that have official status or are protected by copyright law.

In no event shall FID be liable for any direct, indirect, incidental, special, exemplary or consequential damages resulting from the use of our cards.

Misuse of our cards may be deemed illegal.

All the information you provide us with is assumed to be true, falsifying any of this information with the intent to misuse our card/s is normally illegal and may lead to criminal prosecution.

Under no circumstances do FID condone or intend to promote the illegal misuse of any of its cards and shall not be held liable for any such misuse.

Copyright and trademark

The contents of these pages (including but not limited to pictures, videos, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of FID or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited. You agree not to use these marks or any marks which are similar in colour without the written permission of ID.

Our Details

Offex Department 31,
PO Box 348,
Gatwick Airport,
RH6 OWY

or

Offex Code 29,
The Post Shop,
Las Ventas 13,
Avda de Tivoli,
Arroyo de la Miel, Malaga,
29631, Spain